Refund policy
Need help with an order? Email [email protected]. The steps below explain what to do if your artwork arrives damaged or you would like to return it.
Returns at a glance
- Damaged or defective: contact us with photos. We will arrange an appropriate replacement or refund.
- Changed your mind: request a return within 30 days of receiving your order. Eligibility conditions and exclusions are below.
- Return postage: the customer pays for non-defective returns. There is no restocking fee.
My artwork arrived damaged or defective
Please email [email protected] and include photographs showing the problem. Including your order number will help us identify your purchase.
We will arrange an appropriate replacement or refund. Please contact us before returning a damaged or defective item so that we can provide the appropriate instructions.
I would like to return my order
You have 30 days after receiving your order to request a return.
To be eligible, your item must be unused, in the same condition that you received it, and in its original packaging. Please also check the exclusions below.
- Email [email protected] to request a return before sending anything back.
- Wait for our return instructions. Items returned without first requesting a return may not be accepted.
- Return the eligible item as instructed. For non-defective returns, you are responsible for return postage. We do not charge a restocking fee.
When will I receive my refund?
Once your return has been received and approved, we will process your refund within 7 days to your original payment method. Your bank or card provider may take additional time to make it visible in your account.
Can I exchange my print or choose a different size?
We do not offer exchanges. If you would like a different item, size or option, please return the eligible item and place a new order.
Which items cannot be returned?
Certain items cannot be returned, including custom, personalised or specially commissioned products.
If you are unsure whether an item is eligible, email us before ordering or requesting a return. If your item arrived damaged or defective, contact us using the steps above.
European Union 14-day cooling-off period
If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.
The item must be unused, in the same condition in which you received it, and in its original packaging. You will also need the receipt or proof of purchase.
This does not affect any other statutory rights you may have.
Still have a question?
Email [email protected] or use our contact page. For delivery and tracking information, see our shipping policy.