Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

To start a return, please contact us at [email protected] before sending anything back. Items returned without first requesting a return may not be accepted.

For non-defective returns, customers are responsible for the cost of return postage. We do not charge a restocking fee.

We do not offer exchanges. If you would like a different item, size or option, please return the eligible item and place a new order.

Once your return has been received and approved, your refund will be processed within 7 days to your original payment method. Your bank or card provider may take additional time to make the refund visible in your account.

Damaged or defective orders

If your order arrives damaged or defective, please contact us at [email protected] and include photographs showing the problem.

We will arrange an appropriate replacement or refund. Please contact us before returning a damaged or defective item so that we can provide the appropriate instructions.

Exceptions / non-returnable items

Certain items cannot be returned, including custom, personalised or specially commissioned products.

Please contact us if you have any questions about whether a particular item is eligible for return.

European Union 14-day cooling-off period

If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.

The item must be unused, in the same condition in which you received it, and in its original packaging. You will also need the receipt or proof of purchase.

This does not affect any other statutory rights you may have.